Running Report call accounting reports

Within the fully licensed application, there is the choice of textual (data only), graphical or combined reports. The differing forms of data presentation can be viewed by looking at the ‘Example Report’ for each of the types.

Report types are divided into the following groups:

  • File 417Cost Reports
  • Response Reports
  • Traffic Reports
  • Account Reports
  • Custom Reports
  • Other Reports
  • Scheduled Reports

File 418The presentation of the Reports can be changed from 'Outlook Style' to 'Group List Style' by making the appropriate selection from the 'View' menu.

The 'Group List' is most suitable if the site has a very large number of reports.

The screen-shots on this page show the different reports available within each of the seven categories. Please bear in mind this represents only a fraction of the full range presently available, with new reports being added all the time.

File 419The Cost Reports category relates to outbound call statistics, either from individual extensions, offices, departments or line groups. As you can see from the scroll-bar, these are only the first of a comprehensive selection of reports.
File 420Response Reports provides you with full details of incoming calls answered, transfer, lost, and how quickly these calls were answered.
File 421The Traffic Reports are used to indicate the levels of telephone line utilisation and can highlight either excess lines, or a shortage of lines into a site/location/department or group, and how busy extensions and / or departments are.
File 423The Account Reports group of reports enable clients of the company to be billed for calls made by them, or on their behalf. For example, a nursing home, legal firm, or hotel might use these reports to bill individual rooms or customers
File 422Custom Reports houses reports that cover specific requirements that do not fall under the ‘standard’ report profiles supplied with the application, eg. 'CLI' and 'DDI' reports.
File 424Other Reports contains the Participation Report, which shows cradle-to-grave tracking of calls.  Please note that not all phone systems are able to give us this information.
File 425Scheduled Reports hold all the profiles created for reports that run automatically under the control of ‘Windows Scheduler’.