PLEASE NOTE: YOU WILL NEED TO SETUP THE DATA COLLECTION METHOD AND TRANSLATION METHOD BEFORE SETTING UP THE SMDR OUTPUT FROM THE CISCO SFTP SERVER You will need to know the following: - The Username and Password of the Cisco controller from which you are collecting the SMDR data from
- The model of your phone system
Use the following Data Collection method in Comms Suite Setup: - Collection Type = Cisco SFTP Server
- Configure = Username and Password of the Cisco controller
Use the following Translation method in Comms Suite Setup: - Manufacturer = Cisco
- Device = CUCM
- Translator = Cisco Call Manager 5.1 (XFER)
You will need to have the following setup: - The SMDR of the phone system should be enabled and pointed to the IP address of the PC / Server of where the call accounting software is installed on
- The PC / Server needs to be on the same network as the telephone system
Still not collecting or translating correctly? Try a different translator, or please contact us | 
