What Next

Once you have completed the above steps, you will almost be able to collect and translate the SMDR/CDR records coming from the phone system.  All you have to do now is exit the Comms Suite Setup, say "Yes" to saving your changes, and "Restart All" when asked if you want to restart the services.

To learn more about making further settings, such as organizing the reports into departments and scheduling reports, please view the Adminstration and User Guides.