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 While the 'Call Recording' is playing, the white playback position cursor shows you the current playback point, which is echoed by the time indicator at the top left of the pane. |
Putting Markers in a Call Recording
Put 'markers' in the recording to annotate the call. Click the 'Mark' icon... |
 ... and the mouse cursor changes to a blue pointer (shown oversized in this screen-shot). Position the cursor at the start of the important passage and click the mouse button on the waveform display. |
 A window opens where you can enter some explanatory text for the 'Marker'. |
 If you hover the mouse over a 'Marker', the text is displayed, and if the mouse is clicked on the 'Marker' icon, the recording playback will start at this point. |
On the far-right of the pane is the 'Mark' facility.Selecting a Call excerpt
 The Oak Call Player enables you to mark the 'Start' and 'End' points of a portion of the 'Call Recording' You can select the 'Play' 'Start' point by left-clicking the mouse within the waveform window. |
 The 'End' of the excerpt is marked by right-clicking the waveform window. The marked excerpt is now shown in green. When the 'Play' button is clicked, only the marked excerpt (the green portion between the markers) will be replayed. As soon as the playback cursor reaches the end of the excerpt, it will return to the start and start the playback again. |
 Clicking the 'Save Marked' icon opens a browser window enabling you to select the location for the WAV file. |
Masking part of a Call Recording
Masking is a means of 'hiding' sensitive information contained in the original 'Call Recording'. As noted above, the 'Mask' is only applied to the the 'Call Recording' when it is exported (saved) as an 'MP3' or 'WAV' file. The red 'Mask' icon is on the far-right of the pane. When you have reviewed the call and decided where to put the 'Mask', pause the playback at the point you wish to start masking and click the 'Mask' icon (highlighted in the screen-shot). Please click on these images to view it full-sized. |
 Move the cursor (a red pointer) to the paused playback position and click the mouse. A red line will show the position of the 'Mask' start point. |
 Resume playback (click the 'Play' button) to locate the end-point for the 'Mask', click 'Pause' to mark this point with the playback position, position the 'Mask' cursor over the line and click the mouse. |
Repeat the above until all the the 'sensitive' information has been 'Masked'. |
In the bottom left-hand corner of the pane is the 'Save' button. You have the option to save the recording in 'WAV' or 'MP3' format.
Note: Within the saved file the segments that were 'Masked' will have been entirely removed and there will be no gaps in the playback. The export has been edited to remove the 'Masked' portions. |
Note: The 'Mask' is only applied to the saved 'MP3' or'WAV' file. The original 'Call Recording' 
The 'Mask' will now be visible on the waveform display.
You can now 'Save' the 'Call Recording'.
The call has to be selected (by clicking the check-box) before it can be saved.E-mailing a Call Recording
To e-mail a 'Call Recording', you simply click the 'E-mail' icon and select the required format ('MP3'or'WAV') from the drop-menu. |
 The e-mail client opens a new mail message with the 'Call Recording' attached in the selected format. |
Assuming you have an e-mail client installed on your PC, you can e-mail a copy of a 'Call Recording' directly from within the Call Player.