Call us today on 1-888-720-6968 | From outside North America call +1-647-723-7049
|When you have performed a 'Search' and the system has returned all the 'Call Recordings' that match the 'Filter' criteria applied, the recordings are ready to be played back using the 'Oak Call Player'.|
|To play a call recording listed in the 'Search' pane, simply click the loudspeaker icon.|
The 'Oak Call Player' has up to four tabbed windows below the 'Waveform' window:
The recording automatically starts playing as soon as the recording file has been downloaded.
The upper panel shows a graphical (waveform) representation of the call content. The bigger the peaks, the louder the speech (or MOH). The markers under the waveform mark the start, middle and end times of the recording.
The 'Tempo', 'Sample Rate' and 'Pitch' controls on the left of the panel enable you to 'speed' through a 'Call Recording' or to slow the replay down to improve the intelligibility of a portion of the recording.
|The middle pane shows the details of the call recording currently being played.|
|You can set a 'Flag' on the recording by selecting from the drop-menu; invoked by clicking the down-arrow highlighted in the screen-shot.|
In the bottom left-hand corner of the pane is the 'Save' button. You have the option to save the recording in 'WAV' or 'MP3' format.
The call has to be selected (by clicking the check-box) before it can be saved.
The five call player function buttons and the volume slider are located at the bottom of the 'Oak Call Player'.
The two outer buttons are 'Last' and 'Next' and are used to move through the recordings in a 'Playlist', and the remaining three are 'Play', 'Pause' and 'Stop'.