Indicators

From the 'Display X wallboard' go to to Tools > Configuration Manager. To 'Add' a new 'Indicator' to the system, click the 'Indicators' tab in the left-hand navigation pane to open the 'Indicators' window.

Right-click the mouse within the main pane to invoke a context-sensitive menu. Selecting the 'New' option opens a secondary menu from which the 'Indicator'option is selected.

The 'Indicator Name' should be sufficiently descriptive to show the function of the alert.

The first drop-menu is used to set the 'Category' of the 'Indicator', invoked by clicking the down-arrow on the right of the field...

... which can be one of three types:

• Good - a positive indicator. 
• Bad - a negative indication showing remedial action needs to be taken.
• Indifferent - something that requires notification using an 'Indicator' which is for information only and doesn't fall into either of the other two categories.

'Statistics Type' gives three options:

• ACD - should be selected if the Wallboard is running with a full 'ACD' system (only available with Aastra).
• aiOffice - select this if you want to setup an alarm around call statistics.
• XML feed - not currently available.

The 'Grouping' options available to you will depend on whether you have selected 'ACD' (only available with Aastra) or 'aioffice'.

• ACD
  • ACD Group - the 'ACD Group' to which the 'Indicator' is assigned is selected from the drop-menu.
  • Agent - allows you to assign the 'Indicator' to a particular 'Agent' on the system and it will only be applied to a single individual.
• aiOffice
  • aiOffice Group - the 'Extension Groups' configured within Comms Suite Setup

... the 'Conditions' tab. Up to three different 'Statistics' can be combined within a single 'Indicator'.

The argument to be applied is set by clicking the desired button ('AND' or 'OR') which makes the button darken.