Statistic Panel

... the drop-menu offering you the following options: 

• agent 09 - these statistics are only available if the Oak Wallboard is connected to an 'ACD' system (only available with Aastra)
• report 09 - this will show call statistics
• XML Feed - instead of a 'Call Statistic', the panel will display the contents of an 'XML' feed
• Current Time - displays the current system time in the panel.

The 'Roll over Time' is only applicable if you choos to display more than one 'Statistic' within the 'Status Pane'. The pane can show up to four different sets of 'Statistics' that are cycled through one at a time. The 'Roll over Time' (in seconds) is the duration each 'Statistic' is shown on-screen; the default setting being one second.

The time is adjusted using the up and down arrows on the right of the 'Time' field (highlighted in the screen-shot).

The next drop-menu will change in accordance with the 'Statistics Type' selected above.

Note: The 'aiOffice Groups' available to the user are already configured elsewhere and cannot be changed by the user.

If you have chosen report 09 as your statistic, you can use the drop-menu in the 'Statistic' panel with a single mouse-click. The options not shown in the screen-shot are:

• Incoming Lost and UnAnswered
• Incoming Longest Ring
• Incoming Average Ring
• Incoming Total Ring
• Incoming Average Talk
• Incoming Total Talk
• Outgoing Average Talk
• Outgoing Total Talk
• Outgoing Answered
• Outgoing Lost
• Outgoing UnAnswered
• Incoming (Last Hour)
• Outgoing (Last Hour)
• Internal (Last Hour)
• Tandem (Last Hour)
• Incoming Answered (Last Hour)
• Incoming Lost (Last Hour)
• Incoming UnAnswered (Last Hour)
• Incoming UnAnswered and Lost (Last Hour)
• Incoming Longest Ring (Last Hour)
• Incoming Average Ring (Last Hour)
• Incoming Total Ring (Last Hour)
• Incoming Average Talk (Last Hour)
• Incoming Total Talk (Last Hour)
• Outgoing Average Talk (Last Hour)
• Outgoing Answered (Last Hour)
• Outgoing UnAnswered (Last Hour)
• Outgoing Lost (Last Hour)
• Outgoing Total Talk (Last Hour)

The 'Caption' field will, by default display the name of the chosen 'Statistic'. However, you can change this to something more suitable to the site.

The process of adding a 'Statistic' can be repeated to populate the remaining three tabs for this 'Panel'.

The next settings 'Tab' for the 'Status Panel' controls the way the information is displayed. By default, the 'Caption' is on, the background is a light green to dark green gradient with the text displayed in 'Tahoma' font.

The un-checking the check-box on the right of 'Show Panel Caption' will turn off the 'Caption' display.

The second check-box toggles the position of the caption.

The next two fields control the 'Gradient Start' and 'Gradient End' colors.

If the 'Automatic Font Size' is ticked, the system will automatically adjust the size of the 'Font' for the size of the 'Panel'.

The next two 'Font' selectors control the 'Caption' and 'Statistics', and by default are set to 'Tahoma'.

The last button allows you to 'Copy font style to all panels' to ensure a uniform display style on the Wallboard.

The last of the settings 'Tabs' controls the 'Status Panel' behaviour if the 'Indicator' threshold is exceeded.

By default the 'Indicator' is set as off. New 'Indicators' can be created by the user in the by following the instructions here.

The user is also given the option of selecting a 'Sound' as an additional warning that an 'Indicator' threshold has been exceeded.

To select a particular 'Sound', click the down-arrow on the right of the field...