Playing back a Call Recording

Easy Listening
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File 20Play, rewind, forward...

Simple controls enable you to listen to calls via our proprietry call player.

 

File 21Export to Wav/MP3 and email to anyone you want

Convert your recordings to wav or MP3 format for people to listen to a call with their Windows Media Player, iTunes etc.  Send a recording via email directly from the call player.

 

File 22Annotate recordings

Makes notes on specific parts of a call recording, whilst you are listening to it. Great for simple training - you can even check the logs to make sure agents have looked at your notes about their calls!

 

 

 

File 24Mask out parts of the recording

Keep confidential information secure by masking out the relevant parts of the call before sending it your customers/employees.