VoIP

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In order to utlize call accounting on your VoIP, or Voice over IP telephone system, you must first understand what makes VoIP unique.  The Public Switched Telephone Network (PSTN) used to be the only game in town when it came to carrying telephone traffic.  The advent of data netorks and the technology that allowed voice calls to be carried over the internet changed this billing model.  What many don’t understand is that call accounting systems must be tailored to meet the needs of the VoIP user in order to realize the most benefit from the system.