Transport

Call Recording for the Travel Industry

To find out more about our call recording solutions, click here

 

If you are in the travel industry a call recording system offers many benefits and features to enhance your business.  Call recording will allow your company to record calls for reservations and customer service training, to provide liability protection and dispute resolution, and to help manage regulatory issues. 

Reservations and Customer Service Training

Whether you are a travel agent, airline, or car rental company—the ability to monitor and record voice calls in your reservation or customer service department is a feature that will enhance your agent training success.  No matter if training is intended to get new hires up and running faster, or if it the training is specific to a set of best practices for your mature agents, utilizing real-world call recordings will take your training to the next level. 

A call recording system will allow you to individualize agent training by taking specific call examples and tailoring a session based on individual strengths and weaknesses.   

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Mar 19, 2011 by

Call Recording for Airports

To find out more about our call recording solutions, click here

 

The transportation industry has several unique requirements that can be met with a call recording system.  These systems can be designed for any size organization and be utilized with any type of telephone system.  If your company grows in leaps and bounds, or dribbles—the call recording structure can grow with you. 

Liability Protection and Dispute Resolution

Call recording systems can make all the difference for the airline industry, mass transit organizations, or any company who may become involved in a labor dispute.  With archived critical call records on hand to show what was really said between supervisors and employees, you’ll have specific proof. 

Stored call records can be searched by date, time, number dialed, caller ID, any annotation, and more.  Once you’ve found the records you want you can instantly play them back, or copy and email to concerned parties. 

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Mar 9, 2011 by
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