Outbound Dialer

Call Centers who utilize predictive dialers in their organization can realize extensive cost savings.  This sophisticated solution will access a call list and automatically place a call, then it will detect a live answer, and direct the call to an available agent.

Using a heuristic algorithm to predict when an agent is ready to take the call, a predictive dialer maximizes agent productivity, allows a center to cut costs and reduce headcount, all while providing a steady flow of calls to the agents.  Predictive dialers also allow your organization to fully exploit your network services.

Manual Dialing Statistics

The problem with manual dialing has been documented.  If you dial one hundred calls manually, on average this is what a call center will find: