Hospitality

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The telecom industry uses real-time charging managed by their call accounting systems to offer offline billing systems, customer-specific billing programs, as well as pre- and post-paid services that encompass the wired, wireless, and data product market. 

In 2007 this worldwide market had revenues of $2.6 billion and market analysts have estimated that the real-time communications market will expand beyond $4.4 billion by 2012.  CSPs or Communications Service Providers are replacing old call accounting systems or enhancing their existing services in order to support the industry trend of convergence and create new revenue opportunities. 

What Convergence Means To Real-Time Charging

Today your wired or wireless phone isn’t just used for voice, your laptop isn’t just used for data or surfing the internet, and your TV offers services beyond the ability to pick a channel or play a DVD.

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Call Accounting Systems have the ability to provide real time charging.  This feature allows CSPs or Communications Service Providers to charge clients based on individualized sets of customer specific rules.  Those rules affect items like promotions, discounting, per minute or monthly rates, advanced services and billing resolutions.

Technologically advanced networks and up-to-date customer service options now demand that the call accounting systems can provide true, real-time charging and almost immediate visibility to those charges.  Not only do customers expect online access to their billing and usage, but now they want that access delivered right to their cell phones.

For more on convergence and real time charging for colleges and universities, see: http://broabandtrafficmanagement.blogspot.com/2011/04/converged-networks-challenges-policy.html

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Call Accounting for the Hospitality Industry is the process of collecting telephone call data from each extension or guest room, analyzing this data, and figuring out what to charge for that call.  This information is generated in real-time to assure you don’t miss those calls made right before checkout. 

The data gathered for each call consists of extension/room number, time of day, day of week, length of call, and access and egress.  Access is the type of trunk the call was placed from and egress is the type of trunk or line the call terminated on.  This would determine if the call was a local call, 800 call, or long-distance call.  Determining access allows you to add surcharges to the call or cost the call in minute increments. 

For more information see: http://en.wikipedia.org/wiki/Call_accounting#Call_Accounting_In_Hospitality