Healthcare

To find out more about our call recording solutions, click here

The Healthcare Industry includes doctors, clinics, insurance companies and other service providers who have access to private patient information.  Call recording systems are used by these organizations for a number of reasons. 

Increased Regulation

One use of call recording by the Healthcare Industry is to meet increasing regulation and compliance standards.  Two regulations the healthcare industry needs to address for compliance and regulatory issues are:

• HIPAA (Health Insurance Portability and Accountability Act) Multiple Industries
• PCI DSS (Payment Card Industry Data Security Standards)

One component of HIPAA is the Privacy Rule which is a set of standards that address the use and disclosure of individuals’ health information.  This information is called “protected health information” and organizations subject to the Privacy Rule — known as “covered entities,” are required to understand, follow, and control how an individual’s health information is used.

To find out more about our call accounting solutions, click here

Call Accounting Systems in the Healthcare Industry are used to track and log all calls coming into and out of the hospital or clinic.  This allows these facilities to save money on telecommunications usage, decrease phone abuse, accurately allocate expenses and possibly generate revenue by billing specific departments, clinics, or even patients. 

The type of data collected on each call generally consists of the telephone number dialed or the specific number calling in, the time of day and day of week the call was placed, length of call, any account codes used or personal ID digits, and access and egress.  Access designates the type of trunk the call was placed from and indicates the type of trunk or line the call terminated on.  For instance, a call can be placed using a local line, terminating on a long-distance trunk used for 800 services.