Compliance

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If your organization uses Call Recording, it is important that you comply with the monitoring requirements of PCI DSS or the Payment Card Industry Data Security Standards.   These security standards are a set of rules and regulations that cover a company’s management of their communications architecture and procedures in dealing with a client’s financial information.  If your business stores a customer’s account information, you need to prove that this information is secured in a way that meets the standards set by PCI concerning the authorization and the correct handling of individual credit information.

The benefit of following these requirements is that your business and your customers will be protected against fraud.  Companies who ignore PCI DSS or don’t keep up on the regulations can be fined, and in some cases merchant service privileges can be taken away.  Either of these options can be very costly. 

To find out more about our call recording solutions, click here

The ins and outs of PCI Compliance can be confusing.  If your company has a call recording system it is especially important that you understand the regulations.  Here is a basic primer of what PCI DSS is, and how it might affect you.    

Check here for new regulations and PCI resources: https://www.pcisecuritystandards.org/

Call Recording is one aspect where companies, who are PCI members, have to comply with PCI DSS or the Payment Card Industry Data Security Standards.  The PCI Security Standard includes rules and regulations that include requirements for items like network architecture, software design, security management policies and procedures, along with additional protective measures that companies are required to uphold in order to protect their customer’s credit information.  If your company is storing customer account information, you are required to prove you can meet the security standards regulated by PCI concerning the authorization and the correct handling of individual credit information.

To find out more about our call recording solutions, click here

Understanding all the compliance issues to meet government regulations and liability requirements is difficult.  Many organizations choose total call recording with enhanced security measures and updates, just to be sure they’ve got what they need.  Meet today’s legal and political requirements with a call recording system that is scalable to a single, multi-site, or global company.  Many systems have an advanced call acquisition system that is perfect for risk management needs and compliance.  These systems will allow you to capture voice and screen and allow for a synchronized playback. 

To give you an idea of what you are up against.  Here are just a few of the organizations requiring compliance that all businesses, whether for profit or non-profit, need to be aware of.