Avaya

To find out more about our call accounting solutions, click here

Report is part of OSIs Integrated Comms Suite.  It is a powerful call accounting solution that is perfect for both single and multisite users.  This affordable system offers a full range of customizable reports that can be used for traffic analysis, cost control, account code billing, response management and more. 

Utilizing this Avaya approved product can result in an immediate cost savings on your long distance charges of up to 15%.  Then companies will notice additional savings on the amount of staff time spent on calls, decreasing personal and unnecessary calling, and the ability to assess telecom line usage and possibly terminate unused extensions and line.  Report can help your business increase customer satisfaction by ensuring that calls are answered quickly and efficiently directed to the right department. 

If your business has a telesales department, the generated call logging reports will help you increase sales by enabling your management team to track, set goals and train your telesales employees based on their specific call times and actions. 

To find out more about our call recording solutions, click here

Systems International is a certified gold DevConnect Partner with Avaya.  With its headquarters in Basking Ridge, New Jersey in the US, Avaya provides state-of-the-art enterprise communications systems.  They are a global leader in the telephony industry with communications systems for all size of businesses. 

Call Recording Avaya

Record is OSI’s call recording solution.  As an Avaya accredited call recording system, this simple, easy to use call recorder allows users to record all telephone orders or discussions with their clients.  These encrypted call recordings can be used in dispute resolution and ensures that companies are able to avoid time consuming litigation. 

Record works with Avaya PBX systems and meets all regulatory requirements as defined by FSA and other regulatory bodies.  The call recording system is updated regularly in order to meet changing regulations and rules.